Senior IT Technical support

Senior IT Technical support to provide fast and useful technical assistance on computer systems with good technical knowledge, ability to understand the problem and explain its solution.

Job Specifications:

· Installing and configuring computer hardware, software, systems, and networks.

· Monitoring and maintaining computer systems and networks.

· Responding in a timely manner to service issues and requests.

· Maintain daily performance of computer systems

· Run diagnostic programs to resolve problems.

· Determine the best solution based on the issue and details provided

· Direct unresolved issues to the next level of support personnel

· Provide accurate information on IT products or services

· Record events and problems and their resolution in logs

· Follow up to ensure issue has been resolved.

Job Requirements

· Speaking ITALIAN is a must

· Bachelor Degree in IT, Computer Science or relevant field

· 3 to 5 Years of experience

· Familiar with Database Systems.

· Familiar with Firewalls and cyber security concepts

· Males Only

· 1 day off (Sunday)

· Working hour from 9 am to 6 pm

Skills:

· Above average knowledge of networking protocols, especially TCP/IP.

· Good understanding of computer systems, mobile devices and other tech products.

· Ability to diagnose and resolve basic technical issues

· Having a Certificate in: CompTIA A+, ITIL Foundation, Microsoft Certified is a plus

· Ability to navigate temporarily between locations.

· Ability to travel whenever required.

If you are interested kindly send me your cv to (hr@graziellaegypt.com)

And mention your job title in mail subject.