Senior IT Technical support

Senior IT Technical support to provide fast and useful technical assistance on computer systems with good technical knowledge, ability to understand the problem and explain its solution.

Job Specifications:

· Installing and configuring computer hardware, software, systems, and networks.

· Monitoring and maintaining computer systems and networks.

· Responding in a timely manner to service issues and requests.

· Maintain daily performance of computer systems

· Run diagnostic programs to resolve problems.

· Determine the best solution based on the issue and details provided

· Direct unresolved issues to the next level of support personnel

· Provide accurate information on IT products or services

· Record events and problems and their resolution in logs

· Follow up to ensure issue has been resolved.

Job Requirements

· Speaking ITALIAN is a must

· Bachelor Degree in IT, Computer Science or relevant field

· 3 to 5 Years of experience

· Familiar with Database Systems.

· Familiar with Firewalls and cyber security concepts

· Males Only

· 1 day off (Sunday)

· Working hour from 9 am to 6 pm

Skills:

· Above average knowledge of networking protocols, especially TCP/IP.

· Good understanding of computer systems, mobile devices and other tech products.

· Ability to diagnose and resolve basic technical issues

· Having a Certificate in: CompTIA A+, ITIL Foundation, Microsoft Certified is a plus

· Ability to navigate temporarily between locations.

· Ability to travel whenever required.

If you are interested kindly send me your cv to (hr@graziellaegypt.com)

And mention your job title in mail subject.

IT Help Desk

Employer     Royal Elminya Cement

Job Title     IT Help Desk

Languages     Excellent command of English

Country     Egypt

Job Category     Computer Hardware, Computer Software

Job Type     Full Time

Description     1.Installing and configuring computer hardware operating systems and applications. 2.Monitoring and maintaining computer systems and networks. 3.Talking staff/clients through a series of actions, either face to face or over the telephone. 4.Troubleshooting system and network problems and diagnosing and solving hardware/software faults. 5.Replacing parts as required. 6.Providing support, including procedural documentation. 7.Following diagrams and written instructions to repair a fault or set up a system. 8.Setting up new users accounts and profiles and dealing with password issues. 9.Responding within agreed time limits to call-outs. 10.Any other related works.

Qualifications     BSc Degree , A++ & MCSE certified is preferred

Gender     Any

Experience     1 - 2 Years.

Compensations     Very Attractive salary + medical insurance + other benefits.

Salary (L.E.)     Negotiable

Comments     the job location will be in El Minya City, kindly send write the job title in the subject line

Job Contact Info.     please send your CV to the email below (M.Moshy@hr.royalcement.com)

Technical Support Professional

Employer     Stream International Egypt

Job Title     Technical Support Professional

Languages     English, French, Spanish, Italian, German, Hebrew,......

Country     Egypt

Job Category     Call Center

Job Type     Full Time

Description     Provide technical support via telephone and/or other electronic mediums for a major product category. Employ a high level of interpersonal and communication skills to defuse customer frustration and move toward a solution. Escalate complex problems as necessary. Identify the degree of customer?s technical knowledge and adjust problem solving communications accordingly. Deliver quality technical resolutions in a timely manner by interpreting customer problems, researching available resources, and applying solutions in accordance with established guidelines and procedures. Achieve and maintain to a performance standard. Including but not limited to; average handle times, call quality, customer satisfaction. Log all incoming calls and accurately create case notes in a call tracking database. Search and retrieve data from various databases. Participate in training activities to maintain technical currency, and to broaden product knowledge. Extend contact to promote and sell products or services as re
quired by assigned queue. Perform other duties as assigned. 

Qualifications     University Graduates (Computer Science, Information Systems, Computer Engineering or any equivalent certificates) Fluency in one of the following Languages; (English, French, Spanish, Italian, German - Hebrew,....) Skill in providing an exceptional customer experience. Skill in verbal and written communication to analyze, interpret and address customer needs. Knowledge of computer operating systems. Including but not limited to one or more of the following; Mac OS, Windows 98, NT, 2000, ME, XP, UNIX, and Linux. Knowledge of computer hardware. Ability to employ professionalism and self-control. Ability to sit at a computer keyboard, view a computer monitor, and use a telephone headset for extended periods of time. May be required to work unconventional hours or shifts, weekends or holidays Technical Certifications preferred. (i.e. MCP, MCSE, CNE, A+, Network +, Server +, CCNA)

Gender     Any

Education major     Computer Science

Experience     0 – New Graduate Years.

Other Skills     Proficiency in the written and spoken skills of any of the above mentioned languages

Compensations     Company provides transportation from pick up points covering Greater Cairo, Medical and Social Insurance, Opportunity for growth and promotions, Bonus and Commissions according to Performance

Salary (L.E.)     Negotiable

Job Contact Info.     If you are interested, please send your resume to: Stream.Amcham@gmail.com Email Subject: (Select ONLY one of the below languages) TSP - English TSP - French TSP - Spanish TSP - Italian TSP - German TSP - Hebrew Note: E-mails without Subject will be ignored.